Features.

Booking and calendar

• OrbisX deep sync

  Bidirectional. Appointments and customers flow both ways with the right service, technician, and bay.

• Google Calendar sync

  OAuth in one click. Per-location calendars on Shop.

• Returning-customer lookup

  Caller ID match against your customer base. Emma greets returning customers by name.

• Double-booking guards

  Re-checks availability before writing. No more two cars in one bay.

• Appointment confirmations

  Automatic SMS and email confirmations after every booking.

• Mobile-service zip validation

  For mobile shops, Emma checks the caller is in your service area before quoting.

Phone system

• Number provisioning

  Local or toll-free, yours in minutes.

• Free porting

  Bring the number you advertise. We track LOA, FOC, and status.

• Softphone

  Browser-based, no install. Pro and Shop.

• Desk-phone provisioning

  Bring your own SIP handset. We hand back the credentials.

• Shared phones

  Multiple team members on one DID with first-to-answer routing.

• Visual IVR builder

  Drag-and-drop nodes for keypress menus, AI branches, transfers, voicemail.

• Ringall device groups

  Named groups of phones that ring together on inbound. Coming to production soon.

• Voicemail with transcripts

  Read instead of listen. Searchable in your dashboard.

SMS and 10DLC

• Two-way SMS

  Same number you take calls on. Threaded in your dashboard.

• 10DLC TCR registration

  Brand and campaign registration handled in-app. We rebind through carrier rejections automatically.

• Auto-reply rules

  Quick replies that fire when nobody can pick up the keyboard.

• STOP, START, HELP

  Carrier-mandated keywords honored automatically. No fines.

Voice and AI customization

• AI personality and tone

  Pick a tone preset or write your own. Friendly, professional, plain-spoken. Your call.

• Voice cloning

  Beta on Pro and Shop. Train Emma on your own voice samples.

• Custom AI rules engine

  Conditional rules. Transfer on keyword, change tone for VIPs, route by service category.

• Smart training

  Upload services, pricing, vehicle tiers, and legal language. Emma learns your shop.

• Per-tenant LLM model

  Pro and Shop tenants run on premium model tiers for tougher calls.

Lead capture and analytics

• Auto lead capture

  Caller name, phone, vehicle, service, and best time pulled out of the conversation automatically.

• Weekly tenant reports

  Minutes used, SMS sent, bookings made, calls answered. In your inbox every Monday.

• Usage alerts

  Real-time alerts when you cross usage thresholds before overage charges hit.

• Real-time dashboard

  Calls, voicemails, leads, appointments, all in one view.

• Service area mapping

  Define your service area. Emma quotes mobile customers based on whether you'll travel to them.

Integrations

• OrbisX

  Bidirectional sync. Services, customers, appointments, deposits.

• Google Calendar

  OAuth, real-time availability, per-location on Shop.

• Webhooks and API

  Pro and Shop. Subscribe to call, message, and booking events.

Security and compliance

• Two-factor authentication

  TOTP via your favorite authenticator app.

• Trusted Devices

  30-day remember-me for machines you own. Skip the second factor on familiar logins.

• Recording disclosure modes

  Configurable per shop. Two-party-consent state handling included.

• Data retention controls

  Transcripts 18mo, SMS and voicemails 12mo, notifications 6mo.

• No customer card data

  All deposits and customer payments flow through OrbisX. Magic Voice never sees a customer card.

Multi-location and team

• Multi-location dashboard

  Up to 5 locations on Shop, each with its own calendar, hours, and team.

• Team management

  Invite teammates, assign roles, manage devices.

• Role-based access

  Owner, manager, agent, and read-only roles.

Mobile

• iOS and Android apps

  Backend services are live. Native apps roll out shortly after public-store review.