Phone system.

Devices

Softphone, desk phone, shared phone.

• Softphone web app. No install, runs in the browser. Pro and Shop plans.
• Desk phone provisioning. Bring your own SIP-capable handset, and we hand back the credentials and outbound voice profile.
• Shared phones. Put multiple team members on one DID with first-to-answer routing.

Routing

Visual IVR builder.

• Drag-and-drop nodes for keypress menus, AI decision branches, transfer rules, voicemail handlers.
• Ringall device groups. Name a set of phones that ring together on inbound, and first to answer wins. Coming to production soon.
• Call transfer with a verbal warning so the caller knows they're being moved.

Call handling

Recording, transcripts, voicemail, after-hours.

• Every call recorded with full transcript and lead-quality score.
• Voicemail with transcripts so you can read instead of listen.
• After-hours behavior is fully configurable. Voicemail, transfer, AI handle, your choice per number.
• Auto lead capture into your dashboard for follow-up.

SMS

Two-way text, compliance done.

• Two-way SMS on the same number you take calls on.
• 10DLC TCR registration handled in-app. Brand, campaign, and use-case validation.
• Auto-reply rules so a quick text reply doesn't need a human at 2 a.m.
• STOP, START, and HELP keywords honored automatically per carrier rules.

Phone capacity by plan.

The full feature breakdown lives on the pricing page. Here's just what you get on the phone side.